Royal mail 2nd class parcel not arrived
Frustrating! Sorry to hear that your Royal Mail 2nd class parcel hasn't arrived. Here's a step-by-step guide to help you resolve the issue:
- Check the tracking: First, check the tracking information on the Royal Mail website or the tracking number provided by the sender. This will give you an idea of where the parcel is and if it's been delayed.
- Contact Royal Mail: Reach out to Royal Mail's customer service team via phone, email, or online chat. They can help you investigate the issue and provide an update on the parcel's status. You can find their contact details on the Royal Mail website.
- Report the issue: Provide the tracking number and a detailed description of the issue to the customer service team. They may ask you to confirm the sender's details and the expected delivery date.
- Check for any issues with the sender: If the parcel hasn't been delivered, it's possible that there was an issue with the sender. Check with the sender to see if they've experienced any issues with Royal Mail or if they've received any notifications about the parcel.
- Wait for a resolution: Royal Mail will investigate the issue and try to resolve it. They may need to re-scan the parcel or re-route it to ensure it reaches its destination.
- Escalate if necessary: If you're not satisfied with the resolution or if the parcel still hasn't arrived after a reasonable time, you can escalate the issue to Royal Mail's complaints department.
Some additional tips:
- Make sure you have the correct tracking number and that it's been updated correctly on the Royal Mail website.
- Check your delivery address to ensure it's correct and matches the one provided by the sender.
- If you've received a delivery attempt card, check the card for any additional information or instructions.
- Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
Remember to stay calm and patient, and Royal Mail will do their best to resolve the issue and get your parcel to you as soon as possible.