Royal mail assessment test answers
The Royal Mail Assessment Test is a series of online tests used to assess the skills and knowledge of potential postal workers. The test is designed to evaluate a candidate's ability to perform the tasks and responsibilities of a postal worker, including sorting, processing, and delivering mail.
Here are some sample questions and answers to help you prepare for the Royal Mail Assessment Test:
Section 1: Sorting and Processing
- What is the correct procedure for sorting mail? a) Sort mail by destination, then by type b) Sort mail by type, then by destination c) Sort mail by size, then by weight d) Sort mail by weight, then by size
Answer: a) Sort mail by destination, then by type
- What should you do if you receive a package with an incorrect address? a) Deliver it to the nearest post office b) Return it to the sender c) Deliver it to the intended recipient d) Leave a note for the recipient to collect
Answer: b) Return it to the sender
Section 2: Customer Service
- How would you handle a customer complaint about a delayed delivery? a) Apologize and offer a refund b) Explain the reason for the delay and offer a solution c) Tell the customer to contact the sender d) Ignore the complaint
Answer: b) Explain the reason for the delay and offer a solution
- What is the best way to handle a customer who is abusive or aggressive? a) Stay calm and try to resolve the issue b) Get defensive and argue with the customer c) Call security to intervene d) Hang up the phone
Answer: a) Stay calm and try to resolve the issue
Section 3: Safety and Security
- What should you do if you find a suspicious package or letter? a) Open it to investigate b) Leave it alone and report it to your supervisor c) Deliver it to the intended recipient d) Dispose of it in the trash
Answer: b) Leave it alone and report it to your supervisor
- What is the most important thing to do when lifting heavy packages? a) Lift with your back b) Lift with your legs c) Lift with your arms d) Ask for help
Answer: b) Lift with your legs
Section 4: General Knowledge
- What is the Royal Mail's policy on smoking in the workplace? a) Smoking is allowed in designated areas b) Smoking is not allowed at all c) Smoking is allowed only during breaks d) Smoking is allowed only in certain areas
Answer: b) Smoking is not allowed at all
- What is the Royal Mail's policy on social media use during work hours? a) Employees are allowed to use social media during breaks b) Employees are not allowed to use social media at all c) Employees are allowed to use social media during work hours as long as it does not affect their work d) Employees are allowed to use social media only in certain areas
Answer: c) Employees are allowed to use social media during work hours as long as it does not affect their work
Remember to review the Royal Mail's official guidelines and policies before taking the assessment test. It's also a good idea to practice with sample questions and to review your answers to ensure you're prepared for the test.