Royal mail chat online

You can contact Royal Mail online through their website or social media channels. Here are some ways to get in touch:

Royal Mail Website:

  1. Visit the Royal Mail website at www.royalmail.com.
  2. Click on the "Help" tab at the top of the page.
  3. Select the type of query you have (e.g. tracking, delivery, returns, etc.).
  4. Fill out the online form with your details and query.
  5. Submit the form and a member of the Royal Mail team will respond to your query.

Royal Mail Social Media:

  1. Follow Royal Mail on Twitter at @RoyalMail.
  2. Send a direct message (DM) to Royal Mail on Twitter with your query.
  3. Royal Mail also has a Facebook page at www.facebook.com/RoyalMail.
  4. Send a message to Royal Mail on Facebook with your query.

Royal Mail Online Chat:

  1. Royal Mail offers a live chat service on their website, available Monday to Friday, 8am to 6pm.
  2. Click on the "Chat with us" button on the Royal Mail website.
  3. Fill out the chat form with your details and query.
  4. A member of the Royal Mail team will respond to your query in real-time.

Phone:

  1. You can also contact Royal Mail by phone on 03457 740 740 (Monday to Friday, 8am to 6pm).
  2. Calls to this number are charged at local rate.

Post:

  1. If you prefer to write to Royal Mail, you can send a letter to their customer service address: Royal Mail Customer Service 100 Victoria Embankment London EC4Y 0HQ

Remember to include your name, address, and query in your letter.