Royal mail claim late delivery

If you're experiencing issues with a late delivery from Royal Mail, here's a step-by-step guide to help you claim compensation:

Check the Royal Mail website

1. Visit the Royal Mail website (www.royalmail.com) and click on "Track a parcel" or "Track a letter".
2. Enter your tracking number or reference number to check the status of your item.
3. If your item is marked as "delivered" but you haven't received it, or if it's still showing as "in transit" or "out for delivery", you can proceed with the claim.

Check the Royal Mail compensation policy

1. Royal Mail offers compensation for late deliveries, but only if the item is delayed by more than 3 working days for UK deliveries or 20 working days for international deliveries.
2. The compensation amount varies depending on the type of service used and the weight of the item.

Make a claim

1. Fill out the Royal Mail's online compensation claim form (www.royalmail.com/compensation) or download the form from their website.
2. Provide the following information:
   • Your name and address
   • The tracking number or reference number
   • The date you expected the item to be delivered
   • A description of the item and its value
   • Any relevant documentation, such as proof of purchase or a receipt
3. Attach any supporting evidence, such as photos or videos of the item, to the claim form.
4. Submit the claim form online or by post to the address provided on the Royal Mail website.

Wait for a response

1. Royal Mail will review your claim and respond within 5-10 working days.
2. If your claim is successful, you'll receive a payment or a voucher for the compensation amount.

Tips and reminders

• Keep a record of your tracking number and any communication with Royal Mail.
• Check your email and spam folder regularly for updates on your claim.
• If you're unable to submit a claim online, you can contact Royal Mail's customer service team by phone or email for assistance.
• Be patient and persistent – it may take some time to resolve the issue and receive compensation.

Remember to always check the Royal Mail website for the latest information on their compensation policy and procedures.