Royal mail claim lost package

If you have lost a package sent by Royal Mail, you can claim compensation through their Lost Mail Compensation scheme. Here's a step-by-step guide to help you through the process:

Check if the package is lost

Before making a claim, check with the sender to see if they have received the package. If the sender has not received the package, you can proceed with the claim.

Gather required information

To make a claim, you'll need to provide the following information:

1. Tracking number: The tracking number is usually found on the package or in the email confirmation from Royal Mail.
2. Package details: The type of package, its value, and the contents.
3. Proof of purchase: If you have a receipt or invoice for the item, you may need to provide it as proof of purchase.
4. Proof of identity: You may need to provide identification, such as a passport or driver's license.

Make a claim

You can make a claim online or by post:

Online claim

1. Go to the Royal Mail website (www.royalmail.com) and click on "Lost Mail" at the top of the page.
2. Fill out the online claim form with the required information.
3. Upload any supporting documents, such as proof of purchase or identification.
4. Submit the claim.

Postal claim

1. Download and complete the Lost Mail Compensation claim form from the Royal Mail website.
2. Attach any supporting documents, such as proof of purchase or identification.
3. Send the completed form and supporting documents to:

Royal Mail Lost Mail Compensation PO Box 179 Bristol BS99 7NA

What to expect

After submitting your claim, Royal Mail will investigate and try to locate the package. If the package is found, it will be returned to you. If it's not found, you may be eligible for compensation.

Compensation amounts

The amount of compensation you can claim varies depending on the value of the package and the type of service used. Here are the standard compensation amounts:

• Up to £50: £25 compensation
• £50-£100: £50 compensation
• £100-£200: £100 compensation
• £200-£500: £200 compensation
• £500-£1,000: £500 compensation
• Over £1,000: £1,000 compensation

Tips and reminders

• Make sure to keep a record of your claim, including the tracking number and any correspondence with Royal Mail.
• Be patient, as the investigation process can take several weeks.
• If you're unable to provide proof of purchase or identification, you may need to provide alternative evidence, such as a letter from the sender or a witness statement.

By following these steps and providing the required information, you should be able to successfully claim compensation for your lost package from Royal Mail.