Royal mail claims department
The Royal Mail Claims Department is responsible for handling and resolving customer complaints and claims related to Royal Mail's services. Here are some general guidelines on how to contact and interact with the Royal Mail Claims Department:
Contact Information:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Email: [email protected]
- Post: Royal Mail Claims Department, PO Box 179, Bristol, BS99 7NA
Types of Claims:
The Royal Mail Claims Department handles various types of claims, including:
- Lost or damaged mail
- Delayed or undelivered mail
- Misdirected or misdelivered mail
- Claims for compensation for loss or damage to items sent by Royal Mail
- Claims for compensation for delays or non-delivery of items sent by Royal Mail
How to Make a Claim:
To make a claim, you will need to provide the following information:
- Your name and address
- The tracking number or reference number for the item
- A detailed description of the issue or problem you are experiencing
- Proof of posting or proof of purchase (if applicable)
You can submit your claim online, by phone, or by post. It's recommended to keep a record of your claim, including the date and time you made the claim, and any subsequent correspondence with the Royal Mail Claims Department.
What to Expect:
Once you have submitted your claim, the Royal Mail Claims Department will review your case and investigate the issue. They may request additional information or evidence to support your claim. If your claim is successful, you will receive a payment or compensation for the loss or damage.
Tips and Reminders:
- Keep a record of your claim and any subsequent correspondence with the Royal Mail Claims Department.
- Be patient and allow sufficient time for the investigation and resolution of your claim.
- Ensure you have all necessary documentation and evidence to support your claim.
- If you are unhappy with the outcome of your claim, you can escalate the matter to the Royal Mail Customer Service team or the Postal Redress Scheme.
Remember to always follow the Royal Mail's claims process and guidelines to ensure your claim is handled efficiently and effectively.