Royal mail collect from delivery office

A common question!

If you're expecting a parcel or package from Royal Mail, but it's not being delivered to your doorstep, it's possible that it's being held at a Royal Mail Delivery Office for collection.

Here are some possible reasons why your parcel might be held at a Royal Mail Delivery Office:

  1. Incorrect address: If the address on the parcel is incorrect or incomplete, it may be held at the Delivery Office for you to collect.
  2. Signature required: If the parcel requires a signature upon delivery, and no one is available to sign for it, it may be held at the Delivery Office for you to collect.
  3. Special delivery: Some parcels, such as those with special handling requirements or high-value items, may be held at the Delivery Office for you to collect.

To collect your parcel from a Royal Mail Delivery Office, you'll need to:

  1. Check the tracking: Use the tracking number provided by Royal Mail to check the status of your parcel. If it's being held at a Delivery Office, you'll see a message indicating this.
  2. Find your nearest Delivery Office: Use Royal Mail's online tool to find your nearest Delivery Office. You can enter your postcode or location to find the nearest office.
  3. Take identification: Make sure to take some form of identification, such as a passport or driving license, to prove your identity when collecting your parcel.
  4. Visit the Delivery Office: Take your identification and tracking number to the Delivery Office and let the staff know that you're there to collect your parcel.

Remember to check the opening hours and any specific requirements for collecting parcels at the Delivery Office before heading out.