Royal mail complaints contact

Here are the contact details for Royal Mail complaints:

Phone:

• Customer Service: 03457 740 740 (Monday to Friday, 8am to 6pm)
• Complaints: 03457 740 740 (Monday to Friday, 8am to 6pm)

Email:

• [email protected]

Post:

• Royal Mail Complaints
• Freepost RTJH-KKBJ-CJLH
• Royal Mail
• PO Box 179
• Bristol BS99 7NA

Online Form:

You can also submit a complaint online through the Royal Mail website:

1. Go to the Royal Mail website (www.royalmail.com)
2. Click on "Help" at the top of the page
3. Select "Contact Us" from the drop-down menu
4. Fill in the online form with your details and a description of your complaint

Social Media:

Royal Mail also has social media channels where you can reach out to them for complaints:

• Twitter: @RoyalMail
• Facebook: @RoyalMail

Additional Tips:

• Make sure to have your Royal Mail tracking number and order details ready when contacting them about a complaint.
• Be clear and concise when describing your issue, and provide any relevant evidence or photos.
• Keep a record of your correspondence with Royal Mail, including dates, times, and details of conversations.
• If you're not satisfied with the response you receive, you can escalate your complaint to the Royal Mail Customer Service Manager or the Royal Mail Ombudsman Service.

Remember to stay calm and patient when dealing with complaints, and try to resolve the issue in a constructive and respectful manner.