Royal mail complaints form

Here is the Royal Mail complaints form:

Royal Mail Complaints Form

Your Details

• Name: _____
• Address: __
• Postcode: __
• Phone Number: __
• Email: __

Complaint Details

• Date of Incident: _____
• Description of Incident: ___
• What did you expect to happen? __
• What actually happened? __
• How did this affect you? __

What do you want us to do?

• Please tick one or more of the following:
  • Apologise for the inconvenience
  • Provide a refund or compensation
  • Take action to prevent similar incidents in the future
  • Provide a replacement or repair
  • Other (please specify) __

Additional Information

• Is there any additional information you would like to provide to help us investigate your complaint? ___
• Have you already spoken to a Royal Mail representative about this issue? Yes/No ___

Signature

• I confirm that the information provided is accurate and true. ___

Return the completed form to:

• Royal Mail Complaints
• Freepost RTJH-KKJH-KLJH
• London, SW1P 1AE

Alternatively, you can also submit your complaint online at:

• www.royalmail.com/complaints

Or by phone:

• 03457 740 740 (Monday to Friday, 8am to 6pm)

Or by email:

• [email protected]

Please note that you can also contact your local Royal Mail Customer Service Centre for assistance with your complaint.