Royal mail complaints online free

You can submit a complaint to Royal Mail online for free through their website. Here's a step-by-step guide:

  1. Go to the Royal Mail website: www.royalmail.com
  2. Click on the "Help & Support" tab at the top of the page.
  3. Select "Contact Us" from the drop-down menu.
  4. Choose the type of issue you're experiencing (e.g., lost or delayed mail, damaged mail, etc.).
  5. Fill out the online complaint form with as much detail as possible, including:
    • Your name and contact information
    • The issue you're experiencing
    • The tracking number (if applicable)
    • Any relevant dates and times
  6. Attach any supporting documents or photos (if applicable).
  7. Click "Submit" to send your complaint to Royal Mail.

Royal Mail aims to respond to online complaints within 5 working days. If you're not satisfied with the response, you can escalate the issue to their Customer Service team.

Alternatively, you can also contact Royal Mail's Customer Service team directly by:

Remember to keep a record of your complaint, including the date and time you submitted it, as well as any subsequent correspondence with Royal Mail.