Royal mail customer complaints

If you're experiencing issues with Royal Mail, here are some steps you can take to file a customer complaint:

1. Contact Royal Mail Customer Service: You can reach out to Royal Mail's customer service team by phone, email, or online chat. Their contact details are:
   • Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
   • Email: [email protected]
   • Online Chat: Available on Royal Mail's website
2. Explain the Issue: Clearly explain the issue you're experiencing, including any relevant details such as the tracking number, date of posting, and any relevant documentation.
3. Provide Evidence: If you have any evidence to support your claim, such as photos or videos, be sure to provide them.
4. Escalate the Issue: If your initial complaint is not resolved to your satisfaction, you can ask to escalate the issue to a supervisor or a dedicated complaints team.
5. Write to Royal Mail: If you prefer to write a letter, you can send it to:
   • Royal Mail Customer Services
   • PO Box 179
   • Bristol BS99 7NA

Royal Mail's Complaints Procedure:

1. Initial Response: Royal Mail aims to respond to your complaint within 5 working days.
2. Investigation: Royal Mail will investigate your complaint and may request additional information or evidence.
3. Resolution: Royal Mail will aim to resolve your complaint within 10 working days of receiving all necessary information.
4. Escalation: If your complaint is not resolved to your satisfaction, you can ask to escalate it to a supervisor or a dedicated complaints team.

Additional Tips:

• Keep a record of all correspondence, including dates, times, and details of conversations.
• Be patient and persistent – it may take some time to resolve the issue.
• Consider using a complaints template to help you organize your thoughts and provide clear information.
• If you're not satisfied with the outcome, you can also contact the Postal Redress Scheme, an independent scheme that helps resolve disputes between postal operators and their customers.

Remember to stay calm and professional when communicating with Royal Mail's customer service team. Good luck with your complaint!