Royal mail damaged item

Sorry to hear that your item was damaged during transit with Royal Mail.

Here's a step-by-step guide to help you resolve the issue:

1. Report the damage: Contact Royal Mail's Customer Service team as soon as possible to report the damage. You can do this:
   • Online: Fill out their online form at www.royalmail.com/lost-or-damaged-items.
   • Phone: Call their customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm).
   • Post: Write to them at Royal Mail, Customer Service, PO Box 179, Bristol, BS99 7NA.
2. Provide evidence: Take clear photos of the damaged item and any packaging it came in. This will help Royal Mail investigate the issue.
3. Check your policy: Check your Royal Mail insurance policy (if you have one) to see what's covered and what the process is for making a claim.
4. Fill out a claim form: If your item was insured, you'll need to fill out a claim form. You can download the form from Royal Mail's website or request one by phone or post.
5. Submit your claim: Send the completed claim form, along with your photos and any other required documentation, to Royal Mail.
6. Wait for a response: Royal Mail will investigate your claim and respond with a decision on whether to pay out or not.

Additional tips:

• Keep a record of your conversation with Royal Mail, including the date, time, and details of what was discussed.
• Make sure to report the damage within a reasonable timeframe (usually 28 days from the expected delivery date).
• If you're not satisfied with Royal Mail's response, you can escalate the issue to their complaints team.

Remember to stay calm and patient throughout the process. Good luck, and I hope you get a positive outcome!