Royal mail damaged post
The frustration of receiving damaged post from Royal Mail!
If your post has been damaged during transit, you can report the issue to Royal Mail and seek compensation. Here's a step-by-step guide to help you through the process:
- Check the condition of the post: Before reporting the damage, make sure to inspect the post carefully and document any damage with photos or videos.
- Report the damage to Royal Mail: You can report the damage to Royal Mail online or by phone:
- Online: Fill out the Royal Mail's online claims form.
- Phone: Call Royal Mail's customer service on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Provide evidence: When reporting the damage, be prepared to provide evidence, such as:
- Photos or videos of the damaged post.
- The tracking number or reference number for the item.
- A detailed description of the damage.
- Check the compensation policy: Royal Mail's compensation policy varies depending on the type of post and the level of damage. You can find more information on their website or by contacting their customer service.
- Wait for a response: Royal Mail will investigate your claim and respond with a decision on compensation. This may take several days or weeks.
- Appeal if necessary: If your claim is rejected, you can appeal the decision by contacting Royal Mail's customer service again.
Types of compensation: Royal Mail offers different levels of compensation depending on the type of post and the level of damage. Here are some examples:
- Standard compensation: For minor damage, such as creases or minor tears, you may receive a fixed amount of compensation, typically £20-£50.
- Higher compensation: For more significant damage, such as holes, tears, or loss of contents, you may receive a higher amount of compensation, typically £50-£100 or more.
- Special compensation: For particularly valuable or sensitive items, such as artwork or jewelry, you may be eligible for special compensation, which can be negotiated on a case-by-case basis.
Remember to keep a record of your claim, including any correspondence with Royal Mail, as this may be helpful if you need to appeal a decision.