Royal mail email address for complaints
The Royal Mail's official email address for complaints is:
You can use this email address to report any issues or concerns you have with Royal Mail's services, such as:
- Lost or delayed mail
- Damaged or missing items
- Poor customer service
- Issues with tracking or delivery
- Complaints about postal workers or their behavior
When sending an email, please include as much detail as possible, such as:
- Your name and contact information
- The reference number of your item (if applicable)
- A clear description of the issue you're experiencing
- Any relevant dates and times
- Any supporting evidence, such as photos or receipts
Royal Mail aims to respond to all complaints within 5 working days. If you're not satisfied with the response, you can escalate your complaint to the Royal Mail Customer Service team by calling 03457 740 740 or by writing to:
Royal Mail Customer Service PO Box 179 Bolton BL6 9JN
Remember to keep a record of your correspondence, including dates, times, and details of any conversations or emails you exchange with Royal Mail.