Royal mail enquires

Here are some common Royal Mail enquiries:

General Enquiries

  1. How do I track my parcel?
    • You can track your parcel on the Royal Mail website or through the Royal Mail app.
  2. What are the delivery times for Royal Mail services?
    • Delivery times vary depending on the service chosen. For example, First Class mail is typically delivered within 1-2 working days, while Second Class mail can take 2-3 working days.
  3. Can I send a parcel to a PO Box address?
    • Yes, you can send a parcel to a PO Box address, but please note that some services may not be available to PO Box addresses.

Parcels and Shipping

  1. How do I send a parcel?
    • You can send a parcel through the Royal Mail website, at a post office, or through a Royal Mail collection point.
  2. What are the parcel sizes and weights that Royal Mail accepts?
    • Royal Mail accepts parcels up to 2.5m in length, 1.5m in width, and 1.5m in height, and up to 30kg in weight.
  3. Can I send a parcel to an international address?
    • Yes, Royal Mail offers international shipping services to over 200 countries worldwide.

Post Office Enquiries

  1. Where is my nearest post office?
    • You can find your nearest post office on the Royal Mail website or by using the Royal Mail app.
  2. What services are available at the post office?
    • Post offices offer a range of services, including parcel sending, postal orders, and bill payments.
  3. Can I pay my bills at the post office?
    • Yes, you can pay your bills at the post office, including council tax, utility bills, and more.

Special Delivery Enquiries

  1. What is Special Delivery?
    • Special Delivery is a tracked and signed-for service that guarantees delivery by 1pm or 9am, depending on the service chosen.
  2. How do I track my Special Delivery parcel?
    • You can track your Special Delivery parcel on the Royal Mail website or through the Royal Mail app.
  3. Can I send a Special Delivery parcel to an international address?
    • Yes, Royal Mail offers Special Delivery international services to over 200 countries worldwide.

Other Enquiries

  1. How do I report a lost or damaged parcel?
    • You can report a lost or damaged parcel to Royal Mail by contacting their customer service team.
  2. Can I return a parcel to Royal Mail?
    • Yes, you can return a parcel to Royal Mail if it is undeliverable or if you need to cancel a delivery.
  3. How do I contact Royal Mail customer service?
    • You can contact Royal Mail customer service by phone, email, or through their website.