Royal mail fee paid but item not delivered
Frustrating!
If you've paid the Royal Mail fee but the item hasn't been delivered, here are some steps you can take:
- Track your item: Check the Royal Mail tracking website to see if the item is still in transit or if there's an issue with delivery. You can track your item by entering your tracking number on the Royal Mail website.
- Contact Royal Mail: Reach out to Royal Mail's customer service team to report the issue. You can do this by:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Online: Fill out the Royal Mail's online contact form
- Email: [email protected]
- Provide proof of postage: Have your proof of postage handy, as you may need to provide this to Royal Mail to investigate the issue.
- Request a refund or replacement: If the item hasn't been delivered, you may be eligible for a refund or a replacement. Royal Mail will investigate the issue and let you know what options are available.
- Escalate the issue: If you're not satisfied with the response from Royal Mail, you can escalate the issue to their complaints team. You can do this by:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Online: Fill out the Royal Mail's online complaints form
- Email: [email protected]
Remember to keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
Additionally, if you're sending a parcel internationally, you may also want to check with the recipient to see if they've received the item or if there's an issue with customs clearance.
I hope this helps, and I wish you a successful resolution to your issue!