Royal mail have lost my parcel

I'm so sorry to hear that Royal Mail has lost your parcel!

Here are some steps you can take to try to resolve the issue:

  1. Report the loss to Royal Mail: You can report the loss to Royal Mail by visiting their website, www.royalmail.com, and filling out their online form. You'll need to provide your tracking number, parcel details, and a brief description of what happened.
  2. Contact Royal Mail Customer Service: You can also contact Royal Mail's customer service team directly by phone or email. Their contact details are:
  3. Check your tracking information: Make sure you've checked your tracking information to see if there are any updates on the status of your parcel. You can do this by logging into your Royal Mail account or checking the tracking number on the Royal Mail website.
  4. Provide proof of posting: If you have proof of posting, such as a receipt or a photo of the parcel being posted, you can provide this to Royal Mail to help them investigate the loss.
  5. Wait for Royal Mail's investigation: Royal Mail will investigate the loss and may ask you for more information or evidence. They'll also try to locate your parcel or provide a replacement.
  6. Consider filing a claim: If Royal Mail is unable to locate your parcel or provide a replacement, you may be able to file a claim for compensation. The amount of compensation you're eligible for will depend on the value of the contents and the circumstances of the loss.

Remember to stay calm and patient throughout the process. It may take some time for Royal Mail to investigate and resolve the issue, but they should be able to help you get your parcel back or provide a suitable replacement.

I hope this helps, and I wish you the best of luck in resolving the issue with Royal Mail!