Royal mail late delivery claim
If your mail has been delayed or lost by Royal Mail, you can make a claim to try to recover the cost of the item or the item itself. Here's a step-by-step guide to help you make a claim:
Before making a claim:
- Check the Royal Mail website: Visit the Royal Mail website and check the tracking information for your item. If the item is still in transit, it may not be considered late.
- Check the delivery deadline: Check the delivery deadline for your item. If the item was delivered after the deadline, you may be eligible for a claim.
Making a claim:
- Gather information: Collect the following information:
- Your name and address
- The item's tracking number (if available)
- The item's description and value
- The date you sent the item
- The date you expected the item to arrive
- Contact Royal Mail: You can contact Royal Mail's customer service team by:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Email: [email protected]
- Online form: Fill out the online claim form on the Royal Mail website
- Explain the issue: Provide a clear and concise explanation of the issue, including the item's tracking number, the expected delivery date, and the actual delivery date.
- Provide evidence: Attach any relevant evidence, such as:
- Proof of posting (e.g., a receipt or a photo of the item being posted)
- Tracking information
- Photos of the item (if it was damaged or incomplete)
- Wait for a response: Royal Mail will review your claim and respond with a decision. If your claim is approved, they will provide a refund or replacement.
Types of claims:
- Delayed delivery: If your item was delayed, you may be eligible for a refund or compensation.
- Lost item: If your item was lost, you may be eligible for a refund or replacement.
- Damaged item: If your item was damaged during transit, you may be eligible for a refund or replacement.
Compensation:
- Delayed delivery: Royal Mail offers a compensation scheme for delayed deliveries. The amount of compensation depends on the item's value and the delay.
- Lost item: If your item is lost, Royal Mail may offer a refund or replacement, depending on the item's value and the circumstances of the loss.
Tips:
- Keep records: Keep a record of your claim, including any correspondence with Royal Mail.
- Be patient: Claims can take time to process, so be patient and allow Royal Mail sufficient time to review your claim.
- Check the small print: Before making a claim, check the terms and conditions of your postal service to ensure you understand the process and any limitations.
Remember to always keep a record of your claim and any correspondence with Royal Mail. If you're unsure about the process or have any questions, you can contact Royal Mail's customer service team for assistance.