Royal mail late delivery claim

If your mail has been delayed or lost by Royal Mail, you can make a claim to try to recover the cost of the item or the item itself. Here's a step-by-step guide to help you make a claim:

Before making a claim:

  1. Check the Royal Mail website: Visit the Royal Mail website and check the tracking information for your item. If the item is still in transit, it may not be considered late.
  2. Check the delivery deadline: Check the delivery deadline for your item. If the item was delivered after the deadline, you may be eligible for a claim.

Making a claim:

  1. Gather information: Collect the following information:
    • Your name and address
    • The item's tracking number (if available)
    • The item's description and value
    • The date you sent the item
    • The date you expected the item to arrive
  2. Contact Royal Mail: You can contact Royal Mail's customer service team by:
    • Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
    • Email: [email protected]
    • Online form: Fill out the online claim form on the Royal Mail website
  3. Explain the issue: Provide a clear and concise explanation of the issue, including the item's tracking number, the expected delivery date, and the actual delivery date.
  4. Provide evidence: Attach any relevant evidence, such as:
    • Proof of posting (e.g., a receipt or a photo of the item being posted)
    • Tracking information
    • Photos of the item (if it was damaged or incomplete)
  5. Wait for a response: Royal Mail will review your claim and respond with a decision. If your claim is approved, they will provide a refund or replacement.

Types of claims:

  1. Delayed delivery: If your item was delayed, you may be eligible for a refund or compensation.
  2. Lost item: If your item was lost, you may be eligible for a refund or replacement.
  3. Damaged item: If your item was damaged during transit, you may be eligible for a refund or replacement.

Compensation:

  1. Delayed delivery: Royal Mail offers a compensation scheme for delayed deliveries. The amount of compensation depends on the item's value and the delay.
  2. Lost item: If your item is lost, Royal Mail may offer a refund or replacement, depending on the item's value and the circumstances of the loss.

Tips:

  1. Keep records: Keep a record of your claim, including any correspondence with Royal Mail.
  2. Be patient: Claims can take time to process, so be patient and allow Royal Mail sufficient time to review your claim.
  3. Check the small print: Before making a claim, check the terms and conditions of your postal service to ensure you understand the process and any limitations.

Remember to always keep a record of your claim and any correspondence with Royal Mail. If you're unsure about the process or have any questions, you can contact Royal Mail's customer service team for assistance.