Royal mail late delivery compensation
Royal Mail, the UK's postal service, has a compensation scheme in place for late deliveries. Here are the details:
What is the compensation scheme?
Royal Mail's compensation scheme is designed to provide a refund or compensation to customers whose mail or parcels are delayed or lost in transit. The scheme is governed by the Royal Mail's Conditions of Carriage, which can be found on their website.
What is considered a late delivery?
A late delivery is defined as a delivery that is made more than 3 working days after the expected delivery date. For example, if you sent a letter or parcel on a Monday with a 2-day delivery service, it would be considered late if it was not delivered by Thursday.
How much compensation can I claim?
The amount of compensation you can claim depends on the type of service you used and the weight of the item. Here are the standard compensation rates:
- 1st Class Mail: £2.80 for items up to 100g, £5.60 for items up to 250g, and £8.40 for items up to 500g.
- 2nd Class Mail: £1.40 for items up to 100g, £2.80 for items up to 250g, and £4.20 for items up to 500g.
- Special Delivery: £10.00 for items up to 100g, £20.00 for items up to 250g, and £30.00 for items up to 500g.
- Parcelforce services: £10.00 for items up to 1kg, £20.00 for items up to 2kg, and £30.00 for items up to 5kg.
How do I claim compensation?
To claim compensation, you'll need to:
- Check the Royal Mail website to see if your item is eligible for compensation.
- Fill out a compensation claim form, which can be found on the Royal Mail website or at your local post office.
- Attach any relevant documentation, such as proof of posting and a copy of the item's tracking information.
- Send the completed form and documentation to Royal Mail's compensation department.
What if my item is lost or damaged?
If your item is lost or damaged, you may be able to claim a higher level of compensation. Royal Mail's Conditions of Carriage state that they will pay up to £40 for lost or damaged items, or up to £100 for items that are lost or damaged and have a special value.
Tips and reminders
- Always keep a record of your item's tracking information and proof of posting.
- Check your item's tracking information regularly to see if there are any issues with delivery.
- If your item is delayed or lost, contact Royal Mail's customer service team as soon as possible to report the issue.
- Be patient and allow Royal Mail a reasonable amount of time to investigate and resolve the issue before making a claim.