Royal mail lost item claim form

The Royal Mail Lost Item Claim Form is a document that you can use to report a lost item and request compensation from Royal Mail. Here's a step-by-step guide to help you fill out the form:

Step 1: Gather the necessary information

Before filling out the form, make sure you have the following information:

• Your name and address
• The sender's name and address (if different from yours)
• The item's description, including its value
• The item's tracking number (if available)
• The date the item was sent
• The date you reported the item as lost to Royal Mail (if applicable)

Step 2: Download and print the claim form

You can download the Royal Mail Lost Item Claim Form from their website or request a copy by calling their customer service number. You can also ask for a form at your local post office.

Step 3: Fill out the form

Use the following sections to fill out the form:

Section 1: Your Details

• Enter your name and address
• Check the box if you are the sender or the recipient

Section 2: Item Details

• Enter the item's description, including its value
• Check the box if the item was sent by post or courier
• Enter the item's tracking number (if available)

Section 3: Circumstances of Loss

• Describe the circumstances of how the item was lost (e.g. it was not delivered, it was damaged, etc.)
• Check the box if you have reported the item as lost to Royal Mail before

Section 4: Compensation Claim

• Check the box if you are claiming compensation for the item
• Enter the amount you are claiming (up to a maximum of £300)

Section 5: Additional Information

• Enter any additional information that may be relevant to your claim (e.g. photos of the item, proof of purchase, etc.)

Step 4: Sign and date the form

Sign and date the form in the designated areas.

Step 5: Submit the form

You can submit the form by:

• Posting it to Royal Mail's address: Royal Mail, PO Box 179, Bristol, BS99 7NA
• Scanning and emailing it to: [email protected]
• Faxing it to: 0345 600 0606
• Taking it to your local post office

What to expect after submitting the form

Royal Mail will review your claim and may request additional information or evidence to support your claim. They will then contact you to let you know the outcome of your claim.

Remember to keep a copy of the form and any supporting documentation for your records.