Royal mail lost my item

Sorry to hear that Royal Mail lost your item!

Here's a step-by-step guide to help you resolve the issue:

1. Report the loss to Royal Mail: You can report the loss online or by phone:
   • Online: Visit the Royal Mail website (www.royalmail.com), click on "Track a parcel" or "Report a lost or damaged item", and follow the prompts.
   • Phone: Call Royal Mail's customer service on 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Provide proof of posting: If you have a receipt or a tracking number, provide it to Royal Mail to help them investigate.
3. Wait for Royal Mail's response: Royal Mail will investigate and respond to your report. They may ask for more information or evidence to support your claim.
4. Check your policy: Check your Royal Mail policy or the terms and conditions of your shipping service to see if you're eligible for compensation or a refund.
5. Escalate the issue if necessary: If you're not satisfied with Royal Mail's response, you can escalate the issue to their complaints department. You can find the contact details on their website.

Additional tips:

• Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
• Take photos of the item and its packaging, if possible, to support your claim.
• If you're shipping a valuable or irreplaceable item, consider using a tracked and signed-for service to ensure its safe delivery.

Remember to stay calm and patient throughout the process. Good luck, and I hope you're able to resolve the issue with Royal Mail!