Royal mail lost package claim
The frustration of a lost package! Don't worry, I'm here to help you with the Royal Mail lost package claim process.
Step 1: Check the Royal Mail website
Before making a claim, check the Royal Mail website to see if your package has been delivered or is still in transit. You can track your package using the tracking number provided by the sender.
Step 2: Gather required information
To make a claim, you'll need to gather the following information:
- Tracking number: The unique tracking number provided by the sender.
- Package details: The package's weight, dimensions, and contents.
- Value of contents: The value of the items in the package.
- Proof of purchase: A receipt or invoice showing the purchase of the items.
- Proof of posting: A receipt or proof of posting from the post office or online shipping platform.
Step 3: Fill out the Royal Mail claim form
You can download and fill out the Royal Mail claim form from their website or contact their customer service team to request a form. The form will ask for the above-mentioned information.
Step 4: Submit the claim
Once you've completed the form, submit it to Royal Mail along with the required supporting documents. You can:
- Post the form: Send the completed form and supporting documents to Royal Mail's claims department at the address provided on the form.
- Email the form: Scan and email the completed form and supporting documents to [email protected].
- Contact Royal Mail: Call Royal Mail's customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm) to submit your claim over the phone.
Step 5: Wait for a response
Royal Mail will review your claim and respond within 5-7 working days. If your claim is successful, they will refund the value of the lost package or provide a replacement.
Tips and reminders
- Make sure to keep a copy of the completed claim form and supporting documents for your records.
- If you're unable to find the tracking number, contact the sender or the post office where you purchased the shipping label.
- Royal Mail has a time limit for making claims, usually 12 months from the date of posting.
- Be patient and persistent, as the claims process can take some time.
I hope this helps you navigate the Royal Mail lost package claim process. Good luck, and I hope you receive a successful outcome!