Royal mail lost parcel contact
Frustrating! If Royal Mail has lost your parcel, here are the steps you can take to contact them and try to resolve the issue:
Phone:
- Call Royal Mail's Customer Service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Explain the situation to the customer service representative, providing your parcel's tracking number and details of the parcel.
Online:
- Visit Royal Mail's website at www.royalmail.com.
- Click on "Help" at the top of the page, then select "Track a parcel" and enter your tracking number.
- If your parcel is shown as "lost" or "undelivered", you can click on "Contact us" to submit a query.
Email:
- Send an email to [email protected] with the following information:
- Your parcel's tracking number
- A detailed description of the parcel and its contents
- Your contact details (name, address, phone number, and email)
Post:
- Write to Royal Mail's Customer Service team at: Royal Mail Customer Service PO Box 179 Bristol BS99 7NA
Additional tips:
- Make sure you have your parcel's tracking number handy, as this will help Royal Mail locate your parcel more easily.
- Keep a record of your communication with Royal Mail, including dates, times, and details of conversations.
- If you're unable to resolve the issue with Royal Mail, you may want to consider contacting your local Citizens Advice Bureau or a consumer protection agency for further assistance.
Remember to stay calm and patient when dealing with Royal Mail's customer service team. They may be able to help you resolve the issue or provide guidance on what to do next.