Royal mail lost post

The frustration of lost post! Royal Mail, like any other postal service, is not immune to mistakes and errors. Here are some steps you can take if you suspect that your post has been lost:

  1. Report the issue to Royal Mail: You can report the issue online or by phone. You'll need to provide your tracking number, the sender's details, and a description of the item.
  2. Check your tracking information: Make sure you've checked your tracking information regularly to see if there are any updates on the status of your post.
  3. Wait 15 working days: Royal Mail usually takes 15 working days to investigate and resolve lost post issues. If you haven't received your post within this timeframe, you can escalate the issue.
  4. Escalate the issue: If you haven't received a resolution after 15 working days, you can escalate the issue to Royal Mail's Customer Service team.
  5. Provide additional information: Be prepared to provide additional information, such as:
    • A detailed description of the item
    • The sender's details
    • The tracking number
    • Any relevant photos or evidence
  6. Request a replacement or refund: If Royal Mail confirms that your post is lost, they may offer to replace the item or provide a refund. The process and outcome will depend on the specific circumstances.
  7. Consider using a tracking service: If you're concerned about the reliability of Royal Mail's tracking system, you may want to consider using a tracking service like Track-It or Parcel Monkey.

Remember to stay calm and patient when dealing with lost post issues. Royal Mail has a process in place to investigate and resolve these issues, and it may take some time to resolve the matter.