Royal mail making a complaint

To make a complaint to Royal Mail, you can follow these steps:

1. Check if your issue is covered by their complaints procedure: Royal Mail has a specific procedure for handling complaints. Check their website to see if your issue is covered.
2. Gather information: Before making a complaint, gather as much information as possible about the issue you're experiencing. This may include:
   • The date and time of the incident
   • The tracking number (if applicable)
   • The location where the issue occurred
   • Any relevant documentation or evidence
3. Contact Royal Mail: You can contact Royal Mail in several ways:
   • Phone: Call their customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
   • Email: Send an email to [email protected].
   • Post: Write to Royal Mail, Customer Services, 185 Farringdon Road, London EC1A 1AA.
   • Online form: Fill out their online complaint form on their website.
4. Explain your issue: Clearly explain your issue to Royal Mail, including any relevant details and evidence. Be concise and objective.
5. Wait for a response: Royal Mail will investigate your complaint and respond to you within 5 working days. If they need more time, they'll let you know.
6. Escalate if necessary: If you're not satisfied with the response, you can escalate your complaint to Royal Mail's Customer Service Manager. You can do this by:
   • Phone: Ask to speak to a Customer Service Manager.
   • Email: Send an email to [email protected] with "Escalation" in the subject line.
   • Post: Write to Royal Mail, Customer Services, 185 Farringdon Road, London EC1A 1AA, with "Escalation" on the envelope.

Additional tips:

• Keep a record of your complaint, including dates, times, and details of conversations with Royal Mail.
• Be patient and persistent. It may take some time to resolve your issue.
• If you're unhappy with the outcome, you can also contact the Postal Redress Scheme, an independent scheme that helps resolve disputes between postal operators and their customers.

Remember to stay calm and professional when making your complaint. Good luck!