Royal mail not received parcel
Frustrating! If you haven't received your parcel from Royal Mail, here are some steps you can take:
- Track your parcel: Check the Royal Mail tracking website or the retailer's website to see if the parcel has been delivered or is still in transit. You can also contact Royal Mail's customer service to track your parcel.
- Contact Royal Mail: Reach out to Royal Mail's customer service team to report the issue. You can do this:
- Online: Fill out the "Report a missing parcel" form on Royal Mail's website.
- Phone: Call Royal Mail's customer service on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Post: Write to Royal Mail's customer service at the following address: Royal Mail, Customer Service, PO Box 179, Bristol, BS99 7NA.
- Check with your neighbors: If you live in a shared building or have neighbors nearby, ask if they've received the parcel by mistake.
- Check with the delivery driver: If you're unable to contact Royal Mail, try contacting the delivery driver directly to see if they can provide any information about the parcel's whereabouts.
- Wait 14 days: If you've reported the missing parcel to Royal Mail, wait 14 days to see if it turns up. If it doesn't, you can proceed with the next steps.
- Claim compensation: If the parcel is still missing after 14 days, you can claim compensation from Royal Mail. You'll need to provide proof of purchase and the value of the contents.
- Contact the retailer: If you purchased the item from a retailer, contact them to report the issue. They may be able to assist you in resolving the problem or provide a replacement.
Remember to keep a record of all correspondence and interactions with Royal Mail, including dates, times, and details of conversations. This will help you track the progress of your claim and provide evidence if needed.