Royal mail package delivered to wrong address

Frustrating! If Royal Mail has delivered a package to the wrong address, here's what you can do:

1. Contact Royal Mail: Reach out to Royal Mail's customer service team as soon as possible. You can do this:
   • Online: Fill out their online form with your details and a description of the issue.
   • Phone: Call their customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm).
   • Post: Write to them at Royal Mail Customer Service, PO Box 179, Bristol, BS99 7WS.
2. Provide proof of delivery: Have your proof of delivery (e.g., the tracking number, delivery note, or a photo of the package) ready to provide to Royal Mail. This will help them investigate the issue.
3. Report the issue: Explain the situation to Royal Mail, including the correct address and the incorrect address the package was delivered to. Be prepared to provide additional information, such as:
   • The package's tracking number.
   • The item's description and value (if applicable).
   • Any relevant photos or evidence.
4. Request a resolution: Ask Royal Mail to resolve the issue and arrange for the package to be returned to you or delivered to the correct address. They may offer to:
   • Return the package to the sender.
   • Deliver the package to the correct address.
   • Provide a refund or compensation (if the package was lost or damaged).
5. Follow up: If you don't receive a response or resolution within a reasonable timeframe (usually 3-5 working days), follow up with Royal Mail to ensure your issue is being addressed.

Additional tips:

• Keep a record of your communication with Royal Mail, including dates, times, and details of conversations.
• Be patient and polite when dealing with customer service representatives.
• If you're unable to resolve the issue with Royal Mail, you may want to consider contacting the sender or the item's manufacturer to report the issue and seek their assistance.

Remember to stay calm and persistent, and Royal Mail should be able to help you resolve the issue and get your package to the correct address.