Royal mail postage insurance
Royal Mail offers a range of postage insurance options to protect your valuable items against loss, damage, or theft in transit. Here are some key details:
Royal Mail Insurance Options:
- Royal Mail Special Delivery Guaranteed: This service provides insurance up to £2,500 (or £5,000 for certain items) against loss, damage, or theft. It's available for items sent via Special Delivery Guaranteed by 1pm, 9am, or Saturday delivery.
- Royal Mail Signed For: This service provides insurance up to £500 against loss, damage, or theft. It's available for items sent via Signed For services, such as Signed For 1st Class and Signed For 2nd Class.
- Royal Mail International Signed For: This service provides insurance up to £500 against loss, damage, or theft for international items sent via International Signed For services.
How to Add Insurance:
To add insurance to your Royal Mail parcel, you can:
- Use the Royal Mail online postage calculator and select the insurance option.
- Visit a Royal Mail Post Office branch and ask the staff to add insurance to your parcel.
- Use a Royal Mail franking machine to print your postage and select the insurance option.
What's Covered:
Royal Mail insurance covers your item against:
- Loss: If your item is lost in transit, Royal Mail will replace it or refund the value.
- Damage: If your item is damaged during transit, Royal Mail will repair or replace it.
- Theft: If your item is stolen during transit, Royal Mail will replace it or refund the value.
What's Not Covered:
Royal Mail insurance does not cover:
- Items sent without the correct postage.
- Items sent in breach of Royal Mail's terms and conditions.
- Items that are damaged or lost due to the item's inherent nature (e.g., fragile or perishable items).
- Items that are not properly packaged or protected.
Claims Process:
If you need to make a claim, you'll need to:
- Report the loss, damage, or theft to Royal Mail within 28 days.
- Provide proof of purchase and a detailed description of the item.
- Complete a claim form and provide any additional required documentation.
Remember to carefully review the terms and conditions of Royal Mail's insurance options to ensure you understand what's covered and what's not.