Royal mail redelivery to new address

If you need to arrange a redelivery of a parcel from Royal Mail to a new address, you can follow these steps:

Online Redelivery

1. Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" at the top of the page.
2. Enter your tracking number or the recipient's postcode to find your parcel.
3. Click on "Redeliver" next to the parcel you want to redeliver.
4. Enter the new delivery address and any special instructions (e.g. "Leave with neighbour").
5. Click "Redeliver" to confirm the new address.

Phone Redelivery

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Provide your tracking number and the new delivery address.
3. Follow the instructions provided by the customer service representative to arrange the redelivery.

In-Store Redelivery

1. Take your parcel to your local Royal Mail Post Office branch.
2. Show the parcel and your tracking number to the staff.
3. Ask them to arrange a redelivery to the new address.
4. Provide the new delivery address and any special instructions (e.g. "Leave with neighbour").

Redelivery Fees

Please note that there may be a fee for redelivery, depending on the circumstances. Royal Mail may charge a fee for redelivery if:

• The parcel is being redelivered to a different address due to an error on your part.
• The parcel is being redelivered due to a failed delivery attempt.
• The parcel is being redelivered due to a change of address.

The redelivery fee is typically £2.50 for standard redelivery and £5.00 for special delivery redelivery.

Tips

• Make sure to provide the correct new address and any special instructions to ensure successful redelivery.
• If you're unable to receive the parcel at the new address, you may need to arrange an alternative delivery method, such as collection from a Post Office branch.
• If you're experiencing issues with redelivery, you can contact Royal Mail's customer service team for assistance.