Royal mail redirection complaint

Frustrating! Here's a step-by-step guide to help you with your Royal Mail redirection complaint:

Before you start:

1. Gather all relevant information:
   • Your Royal Mail redirection reference number (if you have one)
   • The date you set up the redirection
   • The type of redirection you have (e.g., permanent, temporary, or international)
   • The specific issues you're experiencing (e.g., delayed or lost mail, incorrect forwarding, etc.)
2. Check the Royal Mail website for FAQs and troubleshooting tips.

Complaint process:

1. Contact Royal Mail Customer Service:
   • Phone: 03457 740 740 (Monday to Friday, 8 am to 6 pm)
   • Email: [email protected]
   • Online form: Royal Mail Complaint Form
2. Explain your issue:
   • Clearly describe the problem you're experiencing with your Royal Mail redirection.
   • Provide any relevant details, such as dates, times, and tracking numbers (if available).
3. Escalate if necessary:
   • If your issue is not resolved to your satisfaction, ask to speak to a supervisor or request an escalation.
   • You can also email [email protected] with "Escalation Request" in the subject line.

Additional tips:

1. Keep records: Keep a record of your conversations, including dates, times, and details of what was discussed.
2. Be patient: Resolving issues can take time, so be patient and persistent.
3. Check your redirection: Double-check your redirection details to ensure they are correct and up-to-date.
4. Consider alternative solutions: If your issue is related to a specific item of mail, you may want to contact the sender or the recipient to resolve the issue directly.

Additional resources:

• Royal Mail's Complaints Procedure
• Royal Mail's Redirection FAQs

Remember to stay calm and professional when communicating with Royal Mail. Good luck with resolving your issue!