Royal mail signed for compensation
The frustration of dealing with lost or delayed mail!
If you've sent a signed-for item through Royal Mail and it hasn't arrived, you may be eligible for compensation. Here's a step-by-step guide to help you navigate the process:
Check if your item is eligible for compensation
- The item must have been sent using a Royal Mail signed-for service, such as Signed For 1st Class, Signed For 2nd Class, or Special Delivery.
- The item must have been lost or damaged in transit.
- The item must have been sent within the UK or to an international destination.
Gather your evidence
- Keep a record of your item's tracking number, if available.
- Take photos of the item before sending it, in case it's damaged or lost.
- Keep a copy of your proof of posting, such as a receipt or a photo of the item being posted.
Report the issue to Royal Mail
- Visit the Royal Mail website and fill out the "Report a Lost or Damaged Item" form.
- Provide as much detail as possible about the item, including its value, weight, and dimensions.
- Attach any supporting evidence, such as photos or tracking information.
Wait for Royal Mail's response
- Royal Mail will investigate your claim and respond within 5-7 working days.
- If they accept liability, they'll offer compensation based on the item's value.
Compensation amounts
- For items lost or damaged in transit, Royal Mail offers compensation up to £50 for items worth £50-£100, £100 for items worth £100-£200, and £200 for items worth £200-£500.
- For items sent using Special Delivery, Royal Mail offers compensation up to £500 for items worth £500-£1,000, £1,000 for items worth £1,000-£2,000, and £2,000 for items worth £2,000-£5,000.
Tips and reminders
- Always keep a record of your item's tracking number and proof of posting.
- Check your item's tracking information regularly to ensure it's being delivered as expected.
- If your item is lost or damaged, report it to Royal Mail as soon as possible to increase the chances of a successful claim.
- Be patient and persistent – it may take some time to resolve the issue and receive compensation.