Royal mail tracked 24 compensation
Royal Mail's Tracked 24 service is a popular option for sending packages within the UK, as it provides a tracking number and a guaranteed delivery time of 24 hours. However, if your package is delayed or lost, you may be eligible for compensation.
Here are the compensation rules for Royal Mail's Tracked 24 service:
Compensation amounts:
- If your item is lost or damaged, you may be eligible for compensation up to £50.
- If your item is delayed, you may be eligible for compensation up to £20.
Eligibility criteria:
- The item must have been sent using Royal Mail's Tracked 24 service.
- The item must have been delayed or lost after it was handed over to Royal Mail.
- You must have reported the issue to Royal Mail within 7 days of the expected delivery date.
How to claim compensation:
- Report the issue to Royal Mail: You can report the issue online or by calling Royal Mail's customer service team.
- Provide evidence: You'll need to provide evidence of the issue, such as a tracking number, a photo of the damaged item, or a letter from the recipient confirming the item was not received.
- Fill out a claim form: Royal Mail will provide you with a claim form to fill out. You'll need to provide your personal and contact details, as well as details of the item and the issue.
- Submit your claim: Once you've completed the claim form, submit it to Royal Mail along with any supporting evidence.
Time limits:
- You must report the issue to Royal Mail within 7 days of the expected delivery date.
- You must submit your claim within 30 days of reporting the issue to Royal Mail.
Additional tips:
- Make sure to keep your tracking number safe, as you'll need it to report the issue and claim compensation.
- Keep a record of your communication with Royal Mail, including dates, times, and details of conversations.
- Be patient and persistent when claiming compensation. It may take some time for Royal Mail to investigate and process your claim.
Remember to always check the Royal Mail website for the most up-to-date information on compensation rules and procedures.