Royal mail tracked 24 not arrived

Frustrating!

If your Royal Mail Tracked 24 parcel hasn't arrived, here are some steps you can take to try to resolve the issue:

  1. Track your parcel: Check the Royal Mail tracking website to see the latest update on your parcel's status. This may give you an idea of where the issue lies.
  2. Contact Royal Mail: Reach out to Royal Mail's customer service team via their website, phone (03457 740 740), or email ([email protected]). Provide your tracking number and a brief description of the issue.
  3. Check with the sender: If you're the sender, contact the recipient to see if they've received the parcel. If you're the recipient, ask the sender to check their end and see if they've sent the parcel correctly.
  4. Check for any issues at your address: Ensure that there are no issues at your address that could be preventing the parcel from being delivered, such as:
    • Incorrect or incomplete address information.
    • Mail being held at a local sorting office or delivery office.
    • Issues with your mailbox or letterbox.
  5. Request a redelivery: If the parcel is still in transit, you can request a redelivery to a different address or a specific date.
  6. Claim compensation (if applicable): If your parcel is lost or damaged, you may be eligible for compensation. Check Royal Mail's compensation policy and follow their claims process.
  7. Escalate the issue: If you've tried the above steps and still haven't received your parcel, you can escalate the issue to Royal Mail's customer service team or a supervisor.

Remember to stay calm and patient, and try to gather as much information as possible to help resolve the issue.