Royal mail tracked 24 refund
A common question!
If you've sent a tracked item with Royal Mail Tracked 24 and it hasn't arrived, you may be eligible for a refund. Here's what you need to know:
Eligibility:
To be eligible for a refund, your item must have been sent using Royal Mail Tracked 24 and:
- The item has not been delivered to the recipient.
- The item has not been returned to you.
- You have not received any compensation or refund from the recipient.
Refund process:
To request a refund, you'll need to contact Royal Mail's Customer Service team. You can do this:
- Online: Fill out the online refund form on Royal Mail's website.
- Phone: Call Royal Mail's Customer Service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Post: Write to Royal Mail's Customer Service team at the following address: Royal Mail, Customer Service, PO Box 179, Bristol, BS99 7WS.
When requesting a refund, you'll need to provide the following information:
- Your tracking number.
- The item's details (e.g., weight, dimensions, value).
- The reason for the refund request (e.g., item not delivered, item lost).
Refund amount:
The refund amount will depend on the value of the item and the service you used. For Royal Mail Tracked 24, the refund amount is:
- Up to £20: 100% refund of the postage cost.
- £20.01 to £50: 100% refund of the postage cost, minus a £2.50 administration fee.
- £50.01 to £100: 100% refund of the postage cost, minus a £5 administration fee.
- Over £100: 100% refund of the postage cost, minus a £10 administration fee.
Timeline:
Refund requests must be made within 12 months of the item being sent. If your item is lost or undelivered, Royal Mail will investigate and may offer a refund or compensation.
Remember to keep your tracking information and proof of postage, as you may need to provide this to support your refund claim.