Royal mail trust pilot

Royal Mail, the UK's postal service, has a Trustpilot rating of 2.5 out of 5 stars, based on over 12,000 customer reviews. Here's a breakdown of the ratings:

Some common complaints from customers include:

  1. Delivery issues: Many customers have reported delays, missed deliveries, and packages being lost or damaged.
  2. Customer service: Some customers have found it difficult to get help from Royal Mail's customer service team, with long wait times and unhelpful representatives.
  3. Pricing: Royal Mail's prices have been criticized by some customers, who feel that they are too high for the service provided.
  4. Tracking: Some customers have reported issues with tracking their packages, including delays in updating the tracking information.

On the other hand, some customers have praised Royal Mail for:

  1. Reliable delivery: Many customers have reported that Royal Mail delivers their packages reliably and on time.
  2. Convenient services: Royal Mail offers a range of convenient services, such as parcel tracking and signature on delivery.
  3. Friendly staff: Some customers have reported positive interactions with Royal Mail staff, including helpful and friendly post office employees.

It's worth noting that Trustpilot ratings can be influenced by a variety of factors, including the type of service used, the customer's expectations, and the overall experience.