Royal mail trustpilot

According to Trustpilot, Royal Mail has a mixed reputation among customers. Here are some key statistics:

Overall Rating: 2.5/5 (based on 12,000+ reviews)

Positive Reviews: 44% of customers have given Royal Mail a positive review, praising their:

Negative Reviews: 56% of customers have given Royal Mail a negative review, citing:

Common Complaints:

Delays and missed delivery dates: Many customers have reported delays in receiving their packages, with some packages taking weeks or even months to arrive.
Poor communication: Some customers have complained about a lack of updates or communication from Royal Mail regarding their packages, making it difficult to track their progress.
High prices: Royal Mail is often criticized for its high prices, particularly for international shipping and special services.
Difficulty in resolving issues: Some customers have reported difficulty in resolving issues and complaints with Royal Mail, citing long wait times and unhelpful customer service representatives.

Common Praise:

Reliable delivery services: Many customers have praised Royal Mail for its reliable delivery services, with packages often arriving on time or even early.
Friendly and helpful customer service: Some customers have reported positive experiences with Royal Mail's customer service, citing friendly and helpful representatives.
Convenient online tracking: Royal Mail's online tracking system is often praised for its ease of use and convenience, allowing customers to track their packages in real-time.

It's worth noting that Trustpilot is just one source of customer reviews, and opinions may vary depending on individual experiences.