Royal mail undelivered mail
The frustration of undelivered mail! Here's what you can do if you're experiencing issues with Royal Mail undelivered mail:
Check the Royal Mail website
- Visit the Royal Mail website (www.royalmail.com) and use their "Track and Trace" service to check the status of your mail.
- Enter your tracking number or the recipient's postcode to see if the mail has been delivered or is still in transit.
Contact Royal Mail Customer Service
- If you're unable to track your mail, contact Royal Mail's customer service team:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Email: [email protected]
- Online form: www.royalmail.com/contact-us
- Provide your tracking number, the recipient's name and address, and a brief description of the issue.
Report the issue to Royal Mail
- If your mail has been undelivered and you've contacted Royal Mail, you can report the issue to them:
- Fill out the "Undelivered Mail" form on the Royal Mail website.
- Provide the tracking number, the recipient's name and address, and a brief description of the issue.
What happens next?
- Royal Mail will investigate the issue and try to deliver the mail again.
- If the mail is still undelivered, Royal Mail may return it to the sender or hold it at a local post office for collection.
- If you're the sender, you may need to contact the recipient to arrange for them to collect the mail from a post office or to provide an alternative delivery address.
Tips to avoid undelivered mail
- Make sure the recipient's address is correct and complete.
- Use a trackable service, such as Royal Mail's Signed For or Special Delivery, to ensure you can track your mail.
- Check the Royal Mail website regularly to track the status of your mail.
- Consider using a delivery confirmation service, which provides proof of delivery.