Royal mail undelivered mail

The frustration of undelivered mail! Here's what you can do if you're experiencing issues with Royal Mail undelivered mail:

Check the Royal Mail website

  1. Visit the Royal Mail website (www.royalmail.com) and use their "Track and Trace" service to check the status of your mail.
  2. Enter your tracking number or the recipient's postcode to see if the mail has been delivered or is still in transit.

Contact Royal Mail Customer Service

  1. If you're unable to track your mail, contact Royal Mail's customer service team:
  2. Provide your tracking number, the recipient's name and address, and a brief description of the issue.

Report the issue to Royal Mail

  1. If your mail has been undelivered and you've contacted Royal Mail, you can report the issue to them:
    • Fill out the "Undelivered Mail" form on the Royal Mail website.
    • Provide the tracking number, the recipient's name and address, and a brief description of the issue.

What happens next?

  1. Royal Mail will investigate the issue and try to deliver the mail again.
  2. If the mail is still undelivered, Royal Mail may return it to the sender or hold it at a local post office for collection.
  3. If you're the sender, you may need to contact the recipient to arrange for them to collect the mail from a post office or to provide an alternative delivery address.

Tips to avoid undelivered mail

  1. Make sure the recipient's address is correct and complete.
  2. Use a trackable service, such as Royal Mail's Signed For or Special Delivery, to ensure you can track your mail.
  3. Check the Royal Mail website regularly to track the status of your mail.
  4. Consider using a delivery confirmation service, which provides proof of delivery.