Royal mail undelivered parcel

Frustrating! If your parcel has been undelivered by Royal Mail, here are some steps you can take to try to resolve the issue:

  1. Check the tracking information: Log in to your Royal Mail account or check the tracking number on the parcel to see the latest update on its status. This may give you an idea of why the parcel was not delivered.
  2. Contact Royal Mail: Reach out to Royal Mail's customer service team via phone, email, or online chat. They may be able to provide more information on the status of your parcel and help resolve the issue.
    • Phone: 03457 740 740 (UK) or +44 3457 740 740 (international)
    • Email: [email protected]
    • Online chat: Available on Royal Mail's website
  3. Check with the recipient: If the parcel was intended for someone else, try contacting them to see if they have received it or know anything about its whereabouts.
  4. Report the issue to Royal Mail: If the parcel has been lost or stolen, you'll need to report the issue to Royal Mail. They may ask for proof of purchase and other documentation to investigate.
  5. Request a refund or redelivery: If the parcel is undeliverable due to an error on Royal Mail's part, you may be eligible for a refund or redelivery. Royal Mail will assess the situation and let you know what options are available.
  6. Consider using a tracking service: If you're concerned about the reliability of Royal Mail's tracking system, you may want to consider using a third-party tracking service, such as Parcel Monkey or My Hermes, for future deliveries.

Remember to keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations. This can help resolve any disputes that may arise.