Royal mail wrong delivery
Frustrating! If Royal Mail has delivered your package to the wrong address, here's what you can do:
- Contact Royal Mail: Reach out to Royal Mail's customer service team as soon as possible. You can do this:
- Online: Fill out their online form with your details and a description of the issue.
- Phone: Call their customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Post: Write to them at Royal Mail Customer Service, PO Box 179, Bristol, BS99 7WS.
- Provide proof of delivery: Have your proof of delivery (e.g., the tracking number, delivery confirmation, or a photo of the delivery slip) ready to provide to Royal Mail.
- Report the issue: Explain the situation to Royal Mail, including the correct address and the incorrect address where the package was delivered. Be as detailed as possible.
- Request a resolution: Ask Royal Mail to investigate and resolve the issue. They may ask you to provide additional information or evidence.
- Wait for a response: Royal Mail will investigate and respond to your complaint. They may offer to:
- Return the package to the sender (if it's still possible).
- Deliver the package to the correct address.
- Provide a refund or compensation (if the package is lost or damaged).
Additional tips:
- Keep a record of your communication with Royal Mail, including dates, times, and details of conversations.
- If you're unable to contact Royal Mail, you can also contact the sender (if you have their contact details) to report the issue.
- If the package is valuable or contains sensitive information, consider reporting the issue to the police or a relevant authority.
Remember to stay calm and patient during the process. Royal Mail has a process in place to handle these situations, and they'll do their best to resolve the issue.