Royal.mail lost package
Frustrating! Losing a package can be stressful and inconvenient. Here's a step-by-step guide to help you resolve the issue with Royal Mail:
Step 1: Check the tracking information
- Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" at the top of the page.
- Enter your tracking number (if you have it) or the reference number provided by the sender.
- Check the tracking information to see if the package has been delivered or if there's an issue with the delivery.
Step 2: Contact Royal Mail
- If the tracking information shows that the package has been lost or is undelivered, contact Royal Mail's customer service team:
- Phone: 03457 740 740 (Monday to Friday, 8am to 6pm)
- Email: [email protected]
- Online form: www.royalmail.com/contact-us
- Provide the following information:
- Your name and contact details
- The tracking number or reference number
- A detailed description of the package and its contents
- The expected delivery date and any relevant dates
Step 3: Report the loss
- If Royal Mail confirms that the package has been lost, you'll need to report the loss to the police and obtain a crime reference number.
- You can also report the loss to Action Fraud, the UK's national fraud and cybercrime reporting centre: www.actionfraud.police.uk
Step 4: Seek compensation (if applicable)
- If you've purchased insurance for your package, you may be eligible for compensation. Check your insurance policy or contact the insurer for more information.
- If you're a business customer, you may be able to claim compensation from Royal Mail under their compensation scheme.
Additional tips
- Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
- Take photos of the package and its contents before sending it, in case you need to prove the contents.
- Consider sending a replacement package or re-sending the item to the sender.
Remember to stay calm and patient throughout the process. Royal Mail has a dedicated team to help resolve lost package issues, and they'll do their best to assist you.