Royal.mail lost package

Frustrating! Losing a package can be stressful and inconvenient. Here's a step-by-step guide to help you resolve the issue with Royal Mail:

Step 1: Check the tracking information

  1. Go to the Royal Mail website (www.royalmail.com) and click on "Track a parcel" at the top of the page.
  2. Enter your tracking number (if you have it) or the reference number provided by the sender.
  3. Check the tracking information to see if the package has been delivered or if there's an issue with the delivery.

Step 2: Contact Royal Mail

  1. If the tracking information shows that the package has been lost or is undelivered, contact Royal Mail's customer service team:
  2. Provide the following information:
    • Your name and contact details
    • The tracking number or reference number
    • A detailed description of the package and its contents
    • The expected delivery date and any relevant dates

Step 3: Report the loss

  1. If Royal Mail confirms that the package has been lost, you'll need to report the loss to the police and obtain a crime reference number.
  2. You can also report the loss to Action Fraud, the UK's national fraud and cybercrime reporting centre: www.actionfraud.police.uk

Step 4: Seek compensation (if applicable)

  1. If you've purchased insurance for your package, you may be eligible for compensation. Check your insurance policy or contact the insurer for more information.
  2. If you're a business customer, you may be able to claim compensation from Royal Mail under their compensation scheme.

Additional tips

  1. Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
  2. Take photos of the package and its contents before sending it, in case you need to prove the contents.
  3. Consider sending a replacement package or re-sending the item to the sender.

Remember to stay calm and patient throughout the process. Royal Mail has a dedicated team to help resolve lost package issues, and they'll do their best to assist you.