Royal.mail.complaint
If you're looking to file a complaint with Royal Mail, you can do so through their official website or by contacting their customer service team directly. Here are the steps:
Online Complaint Form:
- Go to the Royal Mail website at www.royalmail.com.
- Click on the "Help" tab at the top of the page.
- Select "Report a problem" from the drop-down menu.
- Fill out the online complaint form with as much detail as possible, including your name, contact information, and a description of the issue you're experiencing.
- Click "Submit" to send your complaint to Royal Mail.
Phone Complaint:
- Call Royal Mail's customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Explain your issue to the customer service representative and provide as much detail as possible.
- They will take your complaint and pass it on to the relevant team to investigate and resolve.
Email Complaint:
- Send an email to [email protected] with your complaint details.
- Make sure to include your name, contact information, and a clear description of the issue you're experiencing.
Post Complaint:
- Write a letter to Royal Mail's customer service team at the following address: Royal Mail Customer Services 34-40 North Road London N7 9DP
- Include your name, contact information, and a clear description of the issue you're experiencing.
What to Include in Your Complaint:
When filing a complaint with Royal Mail, it's helpful to include as much information as possible, such as:
- Your name and contact information
- The date and time of the issue
- A detailed description of what happened
- Any relevant reference numbers or tracking information
- Any photos or evidence that may support your claim
Remember to keep a record of your complaint, including the date and time you submitted it, and any subsequent correspondence with Royal Mail.