Royal.mail.complaint

If you're looking to file a complaint with Royal Mail, you can do so through their official website or by contacting their customer service team directly. Here are the steps:

Online Complaint Form:

  1. Go to the Royal Mail website at www.royalmail.com.
  2. Click on the "Help" tab at the top of the page.
  3. Select "Report a problem" from the drop-down menu.
  4. Fill out the online complaint form with as much detail as possible, including your name, contact information, and a description of the issue you're experiencing.
  5. Click "Submit" to send your complaint to Royal Mail.

Phone Complaint:

  1. Call Royal Mail's customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
  2. Explain your issue to the customer service representative and provide as much detail as possible.
  3. They will take your complaint and pass it on to the relevant team to investigate and resolve.

Email Complaint:

  1. Send an email to [email protected] with your complaint details.
  2. Make sure to include your name, contact information, and a clear description of the issue you're experiencing.

Post Complaint:

  1. Write a letter to Royal Mail's customer service team at the following address: Royal Mail Customer Services 34-40 North Road London N7 9DP
  2. Include your name, contact information, and a clear description of the issue you're experiencing.

What to Include in Your Complaint:

When filing a complaint with Royal Mail, it's helpful to include as much information as possible, such as:

Remember to keep a record of your complaint, including the date and time you submitted it, and any subsequent correspondence with Royal Mail.