Salesforce email log mail event

In Salesforce, the Email Log object is used to track all emails sent from Salesforce, including automated emails, such as those triggered by workflows, approval processes, and Apex code. The Mail Event is a specific type of email log entry that represents an email that was sent from Salesforce.

Here are some key details about Salesforce email logs and mail events:

Email Log

• The Email Log object is a custom object in Salesforce that stores information about all emails sent from Salesforce.
• Each email log entry represents a single email sent from Salesforce, including the sender, recipient, subject, body, and other details.
• Email logs are used to track email activity, troubleshoot email issues, and provide a record of all emails sent from Salesforce.

Mail Event

• A Mail Event is a specific type of email log entry that represents an email that was sent from Salesforce.
• Mail events are triggered by various events, such as:
  • Automated emails triggered by workflows, approval processes, or Apex code.
  • Emails sent from the Salesforce UI, such as from a contact record or a custom button.
  • Emails sent from external systems, such as a CRM integration or a custom application.
• Mail events include additional information, such as the email's status (e.g., sent, failed, or bounced), the recipient's response (e.g., opened, clicked, or replied), and any errors that occurred during delivery.

Key fields in the Email Log and Mail Event objects

• Id: The unique identifier for the email log entry or mail event.
• Subject: The subject line of the email.
• Body: The body of the email.
• FromAddress: The email address of the sender.
• ToAddress: The email address of the recipient.
• Status: The status of the email (e.g., sent, failed, or bounced).
• EventType: The type of event that triggered the email (e.g., workflow, approval process, or Apex code).

Using the Email Log and Mail Event objects

• You can use the Email Log and Mail Event objects to:
  • Track email activity and troubleshoot email issues.
  • Monitor email open and click-through rates.
  • Analyze email bounce rates and improve email deliverability.
  • Integrate email data with other Salesforce objects, such as contacts, accounts, and opportunities.
  • Use Apex code to automate email-related tasks, such as sending emails or updating records based on email activity.