Send mailto in bmc remedy

In BMC Remedy, you can send an email using the mailto protocol to trigger an email notification. Here's an example of how to do it:

Using the mailto protocol in a Remedy workflow

  1. Create a new workflow or edit an existing one.
  2. Add a new step to the workflow by clicking on the "Add Step" button.
  3. In the "Step" dialog box, select "Email" as the step type.
  4. In the "Email" step, enter the following syntax in the "To" field:
    mailto:<email_address>?subject=<subject>&body=<body>

    Replace <email_address> with the email address you want to send the email to, <subject> with the subject of the email, and <body> with the body of the email.

For example:

mailto:[email protected]?subject=New Incident Created&body=A new incident has been created with ID %1

This will send an email to [email protected] with the subject "New Incident Created" and the body "A new incident has been created with ID %1", where %1 is a placeholder for the incident ID.

Using the mailto protocol in a Remedy form

  1. Open the Remedy form where you want to send the email.
  2. Click on the "Actions" menu and select "Send Email".
  3. In the "Send Email" dialog box, enter the following syntax in the "To" field:
    mailto:<email_address>?subject=<subject>&body=<body>

    Replace <email_address> with the email address you want to send the email to, <subject> with the subject of the email, and <body> with the body of the email.

For example:

mailto:[email protected]?subject=New Incident Created&body=A new incident has been created with ID %1

This will send an email to [email protected] with the subject "New Incident Created" and the body "A new incident has been created with ID %1", where %1 is a placeholder for the incident ID.

Note that the mailto protocol is not supported in all email clients, and some clients may not be able to handle the mailto protocol correctly. Additionally, the mailto protocol may not work if the email address is not properly formatted or if the email client is not configured correctly.