Shoretel phone system voicemail

ShoreTel is a popular phone system used by many businesses, and its voicemail feature is an essential part of the system. Here's an overview of ShoreTel's voicemail feature:

ShoreTel Voicemail Basics

ShoreTel's voicemail system allows users to receive and manage their voicemail messages. When a caller leaves a voicemail message, it is stored on the ShoreTel server and can be accessed by the intended recipient.

Key Features of ShoreTel Voicemail

  1. Voicemail Box: Each user has a dedicated voicemail box where messages are stored.
  2. Message Playback: Users can play back voicemail messages using their ShoreTel phone or through the ShoreTel web portal.
  3. Message Management: Users can manage their voicemail messages by deleting, saving, or forwarding them to another user or email address.
  4. Message Notification: Users can receive notifications when they have new voicemail messages.
  5. Message Transcription: ShoreTel offers an optional transcription feature that converts voicemail messages to text, making it easier to review and manage messages.
  6. Message Storage: ShoreTel voicemail messages are stored on the ShoreTel server for a specified period, typically 30 days.

Accessing ShoreTel Voicemail

There are several ways to access ShoreTel voicemail:

  1. Phone: Users can access their voicemail box by dialing a specific extension or by using the voicemail button on their ShoreTel phone.
  2. Web Portal: Users can access their voicemail box through the ShoreTel web portal, which can be accessed from any internet-connected device.
  3. Mobile App: ShoreTel offers a mobile app that allows users to access their voicemail box and manage messages on-the-go.

ShoreTel Voicemail Settings

Users can customize their voicemail settings to suit their preferences. Some common settings include:

  1. Greeting: Users can record a custom greeting that plays when callers reach their voicemail box.
  2. Message Length: Users can set the maximum length of voicemail messages they can receive.
  3. Message Notification: Users can set up notifications to alert them when they have new voicemail messages.
  4. Message Transcription: Users can enable or disable the transcription feature for their voicemail messages.

Overall, ShoreTel's voicemail feature provides a convenient and efficient way for users to manage their voicemail messages and stay connected with callers.