Tern bikes recall email

Here is a sample email for a recall notice for a Tern bike:

Subject: Important Safety Recall Notice: Tern Bike Model [Model Name]

Dear valued customer,

We are writing to inform you that Tern Bikes has issued a voluntary recall of certain models of our folding bicycles due to a potential safety issue. The recall affects [number] of units, and we are taking immediate action to address the issue and ensure the safety of our customers.

The affected models are:

• [Model Name] with serial numbers ranging from [start serial number] to [end serial number]

The issue is related to the bike's folding mechanism, which may not meet our safety standards. In rare cases, the mechanism may fail, causing the bike to collapse or become unstable while in use. We have not received any reports of injuries or accidents related to this issue, but we are taking proactive steps to ensure the safety of our customers.

What you need to do:

• Immediately stop using your bike until it has been inspected and repaired or replaced by an authorized Tern Bikes dealer.
• Contact your local authorized Tern Bikes dealer to schedule an inspection and repair or replacement of your bike. You can find a list of authorized dealers on our website at [website URL].
• If you are unable to find an authorized dealer, please contact our customer service team at [phone number] or [email address] for assistance.

We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority, and we are committed to providing you with a safe and reliable riding experience.

If you have any questions or concerns, please do not hesitate to contact us. We are here to help.

Thank you for your cooperation and understanding.

Sincerely,

[Your Name] Tern Bikes Customer Service Team