Undelivered parcel royal mail

Frustrating! If you have an undelivered parcel from Royal Mail, here are some steps you can take to try to resolve the issue:

  1. Check the tracking: First, check the tracking information for your parcel to see if it's been scanned as "undelivered" or "returned to sender". This can give you an idea of what might have gone wrong.
  2. Contact Royal Mail: Reach out to Royal Mail's customer service team via phone, email, or online chat. They can help you investigate the issue and provide more information about what happened to your parcel.
  3. Provide proof of posting: If you have proof of posting, such as a receipt or a tracking number, be prepared to provide this to Royal Mail. This can help them verify that the parcel was indeed sent and that it's not a case of misdirection.
  4. Check for any errors: Double-check the address on the parcel and the delivery information to ensure that everything is correct. If there are any errors, this could be the reason why the parcel wasn't delivered.
  5. Request a redelivery: If the parcel is still in Royal Mail's possession, you can request a redelivery. They may be able to reattempt delivery or arrange for the parcel to be held at a local post office for collection.
  6. Claim compensation: If the parcel is lost or damaged, you may be eligible for compensation from Royal Mail. You'll need to make a claim within a certain timeframe (usually 12 months) and provide evidence of the loss or damage.
  7. Escalate the issue: If you're not satisfied with the response from Royal Mail, you can escalate the issue to their complaints team. They'll investigate further and try to resolve the issue.

Remember to stay calm and patient when dealing with Royal Mail's customer service team. They're there to help you resolve the issue, so don't hesitate to ask questions or seek clarification if you need it.