Virgin active complaints email south africa

Here is an example email that you can use as a template to submit a complaint to Virgin Active South Africa:

Subject: Complaint regarding [issue with your membership or experience]

Dear Virgin Active Customer Service Team,

I am writing to express my disappointment and frustration with my recent experience at [Virgin Active club name] in [location]. I am a valued member of Virgin Active and have been a loyal customer for [length of time].

The issue I am experiencing is as follows: [briefly describe the issue, e.g. "I was charged an incorrect amount for my membership fees", "I experienced poor service from the staff", "I had a problem with the equipment", etc.].

I have tried to resolve this issue on my own by [describe any attempts you have made to resolve the issue, e.g. "I spoke to the staff at the club and they were unable to help me", "I contacted the customer service team via phone and was told to come back another day", etc.]. However, the issue remains unresolved and I am seeking your assistance to resolve it.

I would appreciate it if you could look into this matter urgently and take the necessary steps to resolve it. I would also like to request a [specific resolution, e.g. "refund of the incorrect amount", "compensation for the inconvenience", etc.].

My membership details are as follows:

I look forward to hearing back from you soon and finding a resolution to this issue.

Thank you for your time and assistance.

Sincerely,

[Your Name]

You can send this email to [Virgin Active South Africa's customer service email address], which is [email protected]. You can also contact them via phone on 0861 843 848 or visit their website to submit a complaint online.

Remember to keep a polite and professional tone in your email, and provide as much detail as possible about the issue you are experiencing. This will help the Virgin Active customer service team to investigate and resolve your complaint more efficiently.