Volex recall email
Here is a sample email that Volex could send to customers regarding a recall:
Subject: Important: Recall Notice for [Product Name]
Dear [Customer Name],
We are writing to inform you that Volex has initiated a voluntary recall of [Product Name] due to a potential safety issue. The recall affects [number] units of [Product Name] with [specific serial numbers or date codes].
The affected products may pose a risk of [briefly describe the potential risk or hazard]. We take the safety and quality of our products very seriously, and we are taking immediate action to address this issue.
If you have purchased [Product Name] from us, please check the serial number or date code to see if it is affected by this recall. You can find this information on the product packaging or on the manufacturer's website.
What to do:
- Stop using the affected product immediately.
- Do not return the product to the store where you purchased it.
- Instead, please follow the instructions below to receive a replacement or refund:
- Go to our website at [website URL] and click on the "Recall" tab.
- Enter your serial number or date code to check if your product is affected.
- If your product is affected, you will be prompted to provide your contact information and a return shipping label will be generated.
- Ship the affected product back to us using the provided label.
- Once we receive the returned product, we will provide a replacement or refund, whichever is applicable.
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. If you have any questions or concerns, please do not hesitate to contact our customer service team at [phone number] or [email address].
Thank you for your cooperation and understanding.
Sincerely,
[Your Name] Volex Customer Service Team