What does a mail clerk do at the post office

A Mail Clerk, also known as a Postal Clerk or Mail Handler, is an entry-level position at the United States Postal Service (USPS). Their primary responsibility is to process and sort mail and packages efficiently and accurately. Here are some of the key duties and responsibilities of a Mail Clerk:

  1. Sorting and Processing Mail: Mail Clerks sort mail and packages by zip code, street address, or other criteria to ensure they are delivered to the correct location.
  2. Scanning and Tracking: They use scanners to track and record the movement of mail and packages, ensuring that they are accurately tracked and delivered.
  3. Handling Customer Inquiries: Mail Clerks respond to customer inquiries about mail delivery, tracking, and other postal services.
  4. Processing Mail for Delivery: They prepare mail for delivery by attaching labels, stamps, and other necessary information.
  5. Maintaining Mailroom Operations: Mail Clerks ensure that the mailroom is organized, clean, and efficient, and that all equipment is functioning properly.
  6. Counting and Balancing Mail: They count and balance mail to ensure that it is accurately accounted for and that there are no discrepancies.
  7. Assisting with Package Delivery: Mail Clerks may assist with package delivery, including loading and unloading packages from trucks and vans.
  8. Maintaining Accurate Records: They maintain accurate records of mail and package movements, including tracking numbers, delivery dates, and other relevant information.
  9. Performing Other Duties: Mail Clerks may perform other duties as needed, such as assisting with mail processing during peak periods, handling special mailings, or participating in quality control initiatives.

To become a Mail Clerk, you typically need to:

  1. Be at least 16 years old (18 years old for some positions)
  2. Pass a background check
  3. Complete a training program provided by the USPS
  4. Be able to lift and carry mailbags and packages weighing up to 70 pounds
  5. Be able to work in a fast-paced environment with frequent interruptions
  6. Have good communication and customer service skills

As a Mail Clerk, you'll have the opportunity to work in a dynamic environment, interact with customers, and contribute to the efficient delivery of mail and packages across the country.