What does a mail processor do at the post office
A Mail Processor, also known as a Mail Handler or Mail Sorter, is an essential role at the post office. Their primary responsibility is to process and sort mail and packages efficiently and accurately to ensure timely delivery to customers. Here are some of the key tasks a Mail Processor performs:
- Sorting and Categorizing Mail: Mail Processors sort mail into different categories, such as First-Class Mail, Priority Mail, and Parcel Post, based on the type of mail, its destination, and the level of service required.
- Scanning and Tracking: They use specialized scanners to capture and track mail pieces, including packages, to ensure accurate tracking and delivery.
- Sorting and Bundling: Mail Processors sort mail into bundles or trays, which are then sent to the next stage of processing or directly to the delivery trucks.
- Processing Special Mail: They handle special types of mail, such as certified mail, registered mail, and mail with special handling requirements, such as hazardous materials or oversized packages.
- Maintaining Equipment and Work Area: Mail Processors are responsible for maintaining the cleanliness and organization of their work area, as well as ensuring that equipment is functioning properly.
- Collaborating with Other Postal Employees: They work closely with other postal employees, such as carriers, clerks, and supervisors, to ensure efficient processing and delivery of mail and packages.
- Meeting Productivity and Quality Standards: Mail Processors are expected to meet productivity and quality standards, which include accuracy, speed, and attention to detail.
- Handling Customer Inquiries: They may also assist customers with mail-related inquiries, such as tracking packages or resolving delivery issues.
- Processing Returns and Undeliverable Mail: Mail Processors handle returns and undeliverable mail, including forwarding mail to the correct address or returning it to the sender.
- Maintaining Records and Reports: They maintain accurate records and reports of mail processed, including tracking and delivery information.
Overall, the Mail Processor plays a critical role in ensuring the efficient and accurate processing of mail and packages, which enables the post office to deliver mail and packages to customers in a timely and reliable manner.